EDUCATION: BS Degree in a computer-related or technical field preferred - Acceptable: High School Diploma with 3-5 year working knowledge of Management Information Systems.

EXPERIENCE: Broad, current working knowledge of Personal Computers (PCs). Advanced proficiency in computer applications such as Microsoft Office, Word Perfect, Internet Explorer, System Utilities programs, and diagnostic tools. General working knowledge of networking, peripherals, and operating systems. Proficient in MS Windows installation and setup.

SKILLS: Proficiency in the English language using good communicative skills including reading, writing, and speaking. Ability to work with minimal supervision and instruction.

PHYCISAL: Considerable amount of sitting and standing, finger and arm activity using PC keyboards, and using hands and tools in small congested PC cases. Good visual acuity required for PC operation, assembly, repair and troubleshooting. Ambulatory movement required with a full range of dexterity to disassemble and repair PCs, install cabling in ceilings and walls, and make connections in awkward locations.

MENTAL: Aptitude for logic and deductive reasoning. Basic math; ability to follow written and oral instructions. Ability to diagnose complex problems with little assistance in minimal time frames.

Analyze and define hardware and software requirements necessary to meet company objectives.

Develop annual hardware and software upgrade plans with cost estimates for submission to management. Co-ordinate with management and PC users to ensure equipment allocation is effective.

Develop and publish computer use policies and ensure employees sign statement of understanding prior to use.

Develop and maintain information retrieval tools, utilizing spreadsheets, databases, or other effective means, to provide users with accurate, timely data as needed.

Develop and maintain data collaboration objects for company-wide information sharing and dissemination.

Make recommendations to management on whether to repair or replace malfunctioning or outdated hardware, including supporting cost analysis.

Monitor warranty periods for new hardware and complete required documentation.

Periodically inventory all hardware and software to prevent loss.

Maintain accurate asset tracking records and pricing information for insurance and depreciation values.

Maintain configuration control of PCs to ensure all users have the same or compatible versions of software.

Troubleshoot and repair PC, network, and printer problems when possible. Request outside agency assistance when problems exceed in-house capabilities.

Install new or upgraded software on PCs at scheduled times that minimize user down time.

Conduct periodic disassembly, cleaning, and preventative maintenance of hardware.

Train new users in basic PC operation and local practices prior to first use.

Conduct periodic spot checks on all PCs and servers for evidence of unauthorized use, illegal software, tampering with hardware, and disk capacity nearing limitations.

Ensure all computer systems are protected with the latest available anti-virus software.

Establish and monitor stock levels of computer support supplies, including blank CDs, diskettes, printer ink and toner cartridges, cleaning supplies, and spare parts as needed.

Keep abreast of major technological changes in the information management field that could potentially hurt or improve company profits. Apprise management of impacts.

Research and evaluate new software or demos prior to implementation to ensure smooth transition.

Ensure critical data is backed up daily and one copy is stored at an off-site location.

Perform periodic after-hours system checks including hard disk defragmentation, disk error checking, and removal of unnecessary files/programs from computers.

Monitor network traffic and usage to identify bottlenecks, potential problems, and needs for system capacity expansion.

Routinely remind PC users of their responsibilities for equipment care and importance of back-ups.

Brief all users in advance (if possible) on upcoming changes to hardware, software, data retrieval tools, policies, or availability of resources.

Ensure all PCs have working power back-up systems to enable users to save data in the event of a power loss. Test back-up batteries on a periodic schedule.

Ensure original software CDs or diskettes are stored in a secure place to prevent misuse or theft.

Establish and maintain an effective electronic record keeping system for mass storage drives with scheduled disposition dates for each type of record not kept indefinitely.

Establish e-mail addresses for all PC users and alternative routing procedures for e-mail addressed to employees who do not normally operate a PC, such as field crews.

Establish a master password list and store in a safe, secure location accessible by the primary and alternate MIS specialist.

Develop, in conjunction with marketing, and maintain internet web pages for sales and/or advertising.

Perform all other tasks/duties as may be assigned by the Operations Director.

Attendance and puncuality record.

Quality, quantity and timeliness of work performed consistently.

Compliance with company policies and procedures.

Cooperation with others and develops and demonstrates teamwork.

Feedback from system users on reliability, useability and effectiveness of hardware, software, data retrieval toods and web marketing products.